Now Hiring - Customer Relationship Manager in Hillsborough, NC

QUICKSTAT has immediate openings for CRM's & Customer Service Representatives in our NC location

Responsibilities:

• Provide assistance and oversee key customers in all phases of job preparation and management

• Develop and maintain relationships with key clients

• Run daily activity reports and maintain overall awareness of live shipments

• Complete and send client reports / KPI’s / QBR and Investigation reports in accordance with specific client requirements

• Attend off site meetings

• Provide shipment specific updates where required

• Escalate all client issues to the QuickSTAT management team and applicable business development account manager

• Customs invoice / shipping approvals

• Monitor / assist with live bookings / collection orders

• Understand client tariffs and handle quotations / pricing requests / shipping queries

• Maintain site lists and distribute site letters / starter packs where required

• Identify and implement strategies to improve quality of service and productivity

• Monitor client profit and loss accounts to maintain agreed levels of profitability

Experience:

• Must have 5 years industry related experience
• 5+ years of experience in the airline/air cargo/courier industry
• (Air or Ocean Freight, Biopharm Transportation)- All a plus!
• Military Logistics or Military Air Transportation experience a plus
• Experience with planning global logistics solutions
• HAZMAT training or experience with Biopharm products also a plus
• Experience with planning global logistics solutions (import and/or export)

Skills/Qualifications:

• EXCELLENT Customer Service & Communication skills
• Knowledge of worldwide geography
• Ability to handle and prioritize multiple tasks/projects
• Attention to detail & quality
• Excellent English writing and verbal skills required, bilingual skills an advantage

Schedules:

• Flexible schedule is required for this opportunity! We are a 24/7/365 operation

Benefits:

• Medical, Dental & Vision
• Company Paid Life-Insurance and Disability

• Prescription Drug plan
• 401k Plan with Match

'Work Remotely No

Job Type: Full-time

COVID-19 considerations:
The Quick management team has made a safe work environment a top priority. We have implemented a new COVID-19 safety training (Returning to a Safe Working Environment)

Experience:

• Customer Service: 5 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location